> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-document-new-features-1776330531.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer accounts

> How customer accounts work on your booking page for self-service bookings and account management.

Customer accounts let your customers create a login on your booking page so they can manage their bookings, memberships, waivers, and personal details in one place. Accounts are optional — customers can also book as guests — but they provide a better experience for repeat visitors.

## What customers can do with an account

Once signed up, a customer can:

* **View bookings** — see all upcoming and past reservations in one place
* **Manage memberships** — view their active [membership plans](/pricing/memberships) including the membership name, plan name, current billing period, and attached add-ons
* **Check activity passes** — see remaining sessions on their [activity passes](/pricing/activity-passes)
* **Complete waivers** — fill in [waivers](/customers/waivers) before attending an activity, rather than at checkout
* **Upload a profile image** — add a photo to their account via [file uploads](/customers/file-uploads#profile-images)
* **Manage family members** — add and book for [family members](/customers/family-accounts) under a single account
* **Save details for faster checkout** — name, email, and payment details are pre-filled on future visits

## Creating an account

Customers create accounts in two ways:

| Method                           | How it works                                                                                          |
| -------------------------------- | ----------------------------------------------------------------------------------------------------- |
| **During checkout**              | When completing a booking, customers can choose to create an account with the details they've entered |
| **Directly on the booking page** | Customers can sign up from your booking page before making any purchases                              |

Both methods create a customer record in your [customer dashboard](/customers/overview) automatically.

## Account vs guest checkout

Customers can complete bookings without creating an account. The key differences:

| Feature                       | With account | Guest checkout   |
| ----------------------------- | ------------ | ---------------- |
| View past bookings            | Yes          | No               |
| Manage memberships and passes | Yes          | No               |
| Complete waivers early        | Yes          | Only at checkout |
| Upload profile images         | Yes          | No               |
| Pre-filled checkout details   | Yes          | No               |
| Family member management      | Yes          | No               |
| Booking confirmation email    | Yes          | Yes              |

<Tip>
  Encourage repeat customers to create accounts. It speeds up future bookings and gives them self-service access to waivers and membership management.
</Tip>

## Family members

Customers with accounts can add [family members](/customers/family-accounts) — children, partners, or dependents — and book on their behalf. Each family member has their own:

* Booking history
* Waiver completion status
* [Membership](/pricing/memberships) and [activity pass](/pricing/activity-passes) assignments

The primary account holder manages the family and handles all payments.

## Linking accounts at the POS

When processing a [POS sale](/point-of-sale/overview), staff can link the transaction to an existing customer account. This ensures:

* The booking appears in the customer's booking history
* [Membership discounts](/pricing/discount-codes#membership-discounts) are applied automatically
* [Activity passes](/pricing/activity-passes) can be redeemed for eligible family members

If the customer doesn't have an account, the POS creates a booking with the attendee details entered. The customer can later create an account to claim their history.

## Customer data and privacy

Customer accounts store the following information:

| Data                           | Purpose                                                              |
| ------------------------------ | -------------------------------------------------------------------- |
| **Name and email**             | Booking confirmations and [workflow emails](/integrations/workflows) |
| **Booking history**            | Visible to the customer and your team                                |
| **Membership and pass status** | Tracks active subscriptions and remaining sessions                   |
| **Waiver responses**           | Stored against individual bookings                                   |
| **Profile image**              | Optional photo displayed on the customer profile                     |
| **Notes**                      | Internal notes added by staff — not visible to the customer          |

<Note>
  The [Notes tab](/customers/overview#notes) on a customer profile is only visible to staff with the appropriate permissions. Customers cannot see internal notes.
</Note>

## Related guides

<Columns cols={2}>
  <Card title="Customer management" icon="users" href="/customers/overview">
    View and manage customer profiles from your dashboard.
  </Card>

  <Card title="Family accounts" icon="people-roof" href="/customers/family-accounts">
    Group family members under a single account.
  </Card>
</Columns>