> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-document-new-features-1776330531.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications and emails

> Understand the emails and SMS messages Sailia sends to your customers and how to customize them.

Sailia sends automated emails and SMS messages to keep customers and staff informed. These range from booking confirmations to membership updates and workflow-triggered messages.

## Automatic emails

These emails are sent by Sailia without any setup required:

| Email                     | When it's sent                                                                                                                                                                                                      |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Booking confirmation**  | Immediately after a successful online booking or POS sale with an email address. Includes a PDF receipt attachment.                                                                                                 |
| **Guest receipt**         | When a guest (no account) enters their email on the payment success page. Sends the booking confirmation and PDF receipt to the provided address. See [guest receipts](/activities/online-bookings#guest-receipts). |
| **Refund notification**   | When a [refund](/payments/stripe#refunds) is processed for a booking                                                                                                                                                |
| **Gift card delivery**    | When a customer purchases a [gift card](/pricing/gift-cards) — sent to the buyer or recipient                                                                                                                       |
| **Waitlist notification** | When a spot opens up on a [waitlisted](/activities/waitlists) session — includes a direct booking link                                                                                                              |
| **Membership renewal**    | When a [membership](/pricing/memberships) payment is processed or fails                                                                                                                                             |
| **Waiver request**        | When a customer has outstanding [waivers](/customers/waivers) to complete — includes an authenticated link to fill them in                                                                                          |

## Custom workflows

For messages beyond the built-in set, use [automated workflows](/integrations/workflows). Workflows let you send custom emails or SMS messages triggered by events across bookings, memberships, instalments, and more.

Common examples include:

* **Pre-activity reminders** — send a reminder 24 or 48 hours before the session
* **Post-activity follow-ups** — send a thank-you email with a link to rebook
* **Waiver reminders** — remind customers to complete their [waiver](/customers/waivers) before the activity
* **Group booking prompts** — prompt organisers to fill in participant details
* **Instalment reminders** — notify customers when a payment is due
* **Membership lifecycle** — send welcome emails, renewal notices, or cancellation confirmations

Workflows support merge fields to personalize content with the customer's name, activity details, booking information, and your [business details](/integrations/workflows#business-merge-fields). See the [full list of available triggers](/integrations/workflows#available-triggers) for all events you can use.

## Monitoring email volume

Sailia tracks automated emails through [meter usage tracking](/api-reference/meter-tracking#built-in-meters):

| Meter                 | What it tracks                                        |
| --------------------- | ----------------------------------------------------- |
| `workflow-email-sent` | Emails sent by [workflows](/integrations/workflows)   |
| `waitlist-notified`   | [Waitlist](/activities/waitlists) notification emails |

Use the meter usage API to monitor email volume and ensure your workflows are performing as expected.

## Resending emails

You can resend booking confirmation emails from the [booking details](/activities/managing-bookings) at any time. This is useful when:

* A customer did not receive the original email
* The customer needs the details forwarded to another address
* You made changes to the booking and want to send an updated confirmation

<Note>
  Resending a confirmation sends the same email template with the current booking details. If the booking has been modified since the original confirmation, the resent email reflects the latest information.
</Note>

## Related guides

<Columns cols={2}>
  <Card title="Automated workflows" icon="bolt" href="/integrations/workflows">
    Set up custom email and SMS workflows with 30+ available triggers.
  </Card>

  <Card title="Managing bookings" icon="calendar-check" href="/activities/managing-bookings">
    View and manage bookings, including resending confirmations.
  </Card>
</Columns>